Mediation is a free service provided by the City's Legal Services Division to tenants and landlords to resolve disputes without the formality of the hearing process. As an impartial third party, the Mediator helps the tenant and landlord negotiate a solution to a wide variety of issues, ranging from the performance of maintenance to improving communication. The mediator does not make any decisions or enforce any Ordinances. No 30-day noticing period is required before contacting the Mediator about decreased maintenance or removal of housing services. Landlords may also try to solve problems regarding violations of terms of tenancy or nuisance behavior before issuing a 3-day notice to tenants.
Mediation is a voluntary process and need only include the two parties involved in the dispute and the Mediator. All notes documenting the mediation are considered confidential.
Mediation can help to resolve disputes about issues or problems with communication before they become costly long-term conflicts. Many landlords and tenants use the service as a step between trying to talk to the other party about a problem and taking formal legal action about it.
For more information you may call the Legal Services Division at (323) 848-6481 and ask to speak with the Mediator.