The Information Technology division provides a centralized internal technical support to all departments and divisions in the City throughout multiple locations. This support includes: desktop PCs, laptops, enterprise applications, printers, phones, voicemail, mobile devices, networking, messaging and Internet access.
Information Technology Division Mission Statement:
Enable the City to meet their objectives by providing and promoting the understanding and use of technology. We do this by:
- Providing a high level of service
- Developing, maintaining and enhancing systems
- Identifying and promoting the use of new technologies
- Providing support and training
- Ensuring open and continuous communication and follow up
- Understanding and implementing sound industry standards and procedures
The Information Technologies department has received four MISAC Awards for Excellence in Information Technology Practices from the Municipal Information Systems Association of California (MISAC). These awards were received during the 2009-10; 2010-11; 2011-12 and 2012-13 calendar years. MISAC is a statewide organization of information technology professionals from over 200 cities and special districts. The association promotes peer-to-peer communication among municipal Information Technology professionals, offers professional development and enrichment, and strategic planning that supports the advancement of information systems as an integral part of government’s infrastructure.
The Award for Excellence acknowledges local government efforts of exemplary performance that exceed industry IT practices by recognizing public agencies that excel in the efficient and innovative use of technology. The award signifies that an agency has met or exceeded MISAC standards in the areas of Technology Governance, Strategic Planning, Policies and Procedures, Budgeting and Purchasing, Operations and Staffing, Customer Satisfaction, Project Management, Professional Development and Training Emergency Management, and GIS and Enterprise Security.
Catalogue of Enterprise Systems
SB 272 requires that local agencies create a catalogue of enterprise systems used and that information be made publicly available on the agency’s website. The open data dataset linked serves as a repository of such data and will be updated annually.